Team: Implementation

Location: New York, New Jersey

Easol is the leading all-in-one ‘experience commerce’ platform built to power experience businesses including festivals, wellness retreats, food and drink, sports and adventure trips. With Easol, experience businesses have complete control to drive more direct sales, retain more revenue, own their data and run their business on their terms.

Easol has deep roots in experiences. The platform was founded by former festival founders, Lisa and Ben Simpson in 2017, after the husband and wife team endured challenges and frustrations first-hand while setting up and growing their own experience business including Rise, Europe’s biggest Snowsports and music festival, and Beyond Adventures, a series of adventure travel experiences in remote locations such as the Sahara desert and the Swedish archipelago.

About the Role:

This role plays a crucial part of Easol's growth journey as you will be responsible for successfully implementing and onboarding Easol's customers to kick-start and grow their experience business on our all-in-one software platform. You will provide strategic guidance to Easol’s customers to drive value from the platform by ensuring success metrics are met, enabling their business to grow. Candidates should love working with customers, ideally with a technology-delivery focused, customer success and implementation background. *** This role will be based in New York or New Jersey; we can only accept applications from individuals who are physically based in one of those two locations.*

Responsibilities:

• Build and nurture customer relationships at all levels and know how to identify whitespaces for improvement.
• Help customers achieve their objectives by understanding their business, their success measures and their challenges.
• Become an Easol platform expert and help customers make full use of the functionalities as well as the wider community.
• Ensure customer success strategy results in speed to on sale, higher product adoption, increased customer satisfaction (e.g. NPS scores), world-class retention and renewals metrics and increased customer lifetime value.
• Ensure timely delivery of implementation metrics to reduce customer time-to-value.
• Measure, analyse and report on internal customer success and onboarding metrics.