Team: Platform Experts, CS
Location: New York
Easol is the leading all-in-one ‘experience commerce’ platform built to power experience businesses including festivals, wellness retreats, food and drink, sports and adventure trips. With Easol, experience businesses have complete control to drive more direct sales, retain more revenue, own their data and run their business on their terms.
Easol has deep roots in experiences. The platform was founded by former festival founders, Lisa and Ben Simpson in 2017, after the husband and wife team endured challenges and frustrations first-hand while setting up and growing their own experience business including Rise, Europe’s biggest Snowsports and music festival, and Beyond Adventures, a series of adventure travel experiences in remote locations such as the Sahara desert and the Swedish archipelago.
About the Role:
This role plays a crucial part of Easol's growth and retention journey as you will be responsible for supporting Easol’s creators, whilst also ensuring the smooth running of the support team.
You will manage a global support team (team members based in London, East and West Coast US). You will provide technical guidance to Easol’s customers helping them find solutions and drive value from the Easol platform to support their business growth. You will also work with the support team to ensure internal KPIs are met and we are living up to our Creator First values.
Candidates should love working with customers, be the right mix of resourcefulness, empathy and technical acumen and have a strong customer support background.
We are looking for a player/coach to nurture and develop the talent we have already and come with a process-driven approach to ensure customer satisfaction is maintained at world-class levels!